Privacy Policy

At Hollo AI, Inc ("Company," “Hollo”, “Hollo AI”, "we," or "us"), we are committed to protecting your privacy and ensuring you understand your rights and the control you have over your personal information. Our Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect information that applies to our service, and your choices about the collection and use of your information. We adopt this policy to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.  Any terms defined in the CCPA have the same meaning when used in this policy.

In this Privacy Policy ("Policy"), "you" and "your" refer specifically to you as a visitor to our Site or as a user of our Services. By utilizing our Services, you acknowledge and consent to the handling of your information, including personal information, as outlined in this Policy. Your use of the Services and any privacy-related disputes are governed by this Policy and our Terms of Service, which include limitations on damages and the methods for resolving disputes. The Terms of Service are integrated into this Policy by reference.

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Personal Information You Provide

1. Contact Details: Includes your name, email address, phone number, address, contact preferences, and date of birth.
2. Account Information: When you create an account, we collect information associated with your account, such as your name, contact information, account credentials, payment information, and transaction history. Additionally, when you contact us, we collect your name, email address, and the contents of any messages or attachments you send us. This also includes information when you participate in our surveys or events.
3. Voice Recordings and Profile Creation: We collect voice recordings you provide to create and personalize your AI twin.
4. Profile Information: We collect data provided to enhance your profile, including voice recordings, biographical details, and images.
5. Customizable Link Pages: We collect links to your social media and other websites that you wish to include in your customizable Hollo Page.
6. Communications: When you communicate with other AI Twin users or participate in interactive features of our Services, we collect the information you provide in these communications.
7. User Content: Personal information included in the input, file uploads, or feedback you provide to our services.
8. Social Media Information: Information you elect to provide through our social media pages, such as contact details and analytics about social media activity.
9. Payment Details: Information related to your transactions, such as billing address, payment card information, and other financial details, collected by our third-party payment processor.

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Personal Information from Third Parties

We may receive personal information from third-party sources:

1. Public Sources: Information from publicly available sources, including social media platforms.
2. Third-Party Logins: Information from third parties when you register or log in to our services using your accounts with them, such as your name, email address, and profile picture.

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Personal Information We Collect 

When you visit, utilize, and interact with the Services, we may collect specific details about your activities, which include the following:

1. Log Data: This refers to information that your browser sends automatically each time you visit the Site. Log data may include your Internet Protocol (IP) address, the type of browser and its settings, the date and time of your visit, and your interactions with the Site.
2. Usage Data: We may automatically gather data regarding your interactions with the Services, including the types of content you view or engage with, the features you use, and the actions you take. This also covers your time zone, country, access times and dates, user agent and version, and the type of computer or mobile device you use, as well as your computer's connection and IP address.
3. Device Information: This covers the name of the device you use, its operating system, and the browser you are using. The specific information collected may vary depending on your device type and its settings.
4. Analytics: We use online analytics products, such as Google Analytics, to help us understand how you engage with our services and enhance your experience.

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Cookies and Tracking Technologies

We utilize cookies and similar technologies to gather general (non-personal) information about how all visitors use our Site, to manage and operate our Site and Services, and to enhance your browsing experience. A "cookie" is a small data file that a website sends to your browser when you visit the site. Some cookies may remain on your browser until they expire or you delete them, while others, designed to boost the functionality of our Site, are removed when you close your browser. 

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Platform Data

1. AI Twin Knowledge:

 When users create AI twins using our platform, we store configuration settings, prompts, and any training data or templates used to develop the twin's conversational abilities. This may include sample phrases, knowledge base content, dialog flows, and AI model parameters. AI twin data is retained for as long as the user maintains their twin on our platform.

2. Calls

To provide our voice AI service, we process call audios in  real-time  to convert speech to text, apply natural language understanding, and generate responses. The call data  we collect includes: 

• Call Parties: Phone numbers or IPs of the parties on the call 
• Call Metadata: Start and end times, call duration, call status (answered, busy, failed, etc.). 
• Call Media: Recordings of the call audio, if enabled by the user. 
• Call Transcript: Speech-to-text transcriptions of the call audio. 
• Call Logs: Details on the conversation flow, AI responses, and outcomes. 

Call recordings, transcripts, and logs are retained for security purposes and to help train and improve the AI models, in accordance with applicable laws. Retention periods depend on the user's configuration, and data is deleted upon request.

3. Phone Numbers

To provide inbound and outbound calling capabilities, we provide and store phone numbers assigned to our users. This includes phone number metadata such as the number itself, type (local, toll-free, short, code), Provider, region, and assignment (which user or AI twin is assigned the number). 

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How We Use Your Information

1. Providing and Improving Our Services: We use your personal information to operate, maintain, and improve Hollo AI services. This includes personalizing your experience based on your preferences and interactions. By understanding how you use our services, we can make improvements and add new features that enhance your overall experience.
2. Personalization and Customization: Your data helps us personalize your interactions with your AI twin and tailor the content and features you see. This includes suggesting content that may interest you and providing a customized user experience based on your usage patterns and preferences.
3. Communication: We use your contact information to communicate with you about updates, security alerts, and support messages. This ensures you are informed about important changes and can get assistance when needed. We also use your information to send promotional materials, which you can opt out of at any time.
4. Customer Support: Your information is used to provide customer support and respond to your inquiries, requests, and complaints. This helps us address any issues you may encounter and improve our services based on your feedback.
5. Transaction Processing: For users who make purchases or receive payments, we use your payment information to process transactions. This includes billing, payment verification, and maintaining transaction records. Our third-party payment processors handle this data securely.
6. Analytics and Research: We analyze your usage data to understand trends and preferences. This helps us improve our services, fix issues, and develop new products and features. We may use analytics tools to collect anonymized data for research purposes.
   

7. Legal Compliance: We process your data to comply with legal obligations, such as accounting and tax requirements, and to respond to lawful requests from government authorities. We also use your data to protect our legal rights and those of our users.
8. Fraud Prevention and Security: Your information helps us detect and prevent fraud, unauthorized access, and other malicious activities. This ensures the safety and security of our platform and protects your personal information.
9. Business Operations: We use your data for business planning, reporting, and forecasting. This includes monitoring and analyzing our operations to ensure we meet our business goals and obligation

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Sharing Your Information

1. Affiliates: We may share your personal information with our corporate parent, subsidiaries, and affiliates. These entities use your data in a manner consistent with this Privacy Policy to support the delivery and functionality of Hollo AI services and to enhance security.
2. Service Providers & Payment Processors: We work with various third-party service providers to operate and improve our services. These providers help with hosting, customer relationship management, support, payment processing, email delivery, advertising, marketing, and website analytics. They are permitted to access, process, or store personal information solely in the course of performing their duties to us. Any payment information you use to make purchases on Hollo AI is collected and processed directly by our payment processors, such as Apple Pay, PayPal, and Google Pay.  These parties handle your payment data in accordance with their respective privacy policies.
3. Professional Advisors: We may share your personal information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary to obtain their services.
4. Legal Requirements: We may disclose your personal information to law enforcement, government authorities, or private parties if we believe it is necessary to comply with legal obligations, protect our rights, or protect your vital interests or those of others.
5. Business Transfers: In the event of a business transaction, such as a merger, acquisition, reorganization, sale of assets, or bankruptcy, we may share or transfer your personal information as part of the transaction. We will ensure the receiving party uses your information in accordance with this Privacy Policy.
6. International Data Transfer: Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable laws. These measures include data transfer agreements and ensuring adequate controls are in place to protect your data.

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Security of Your Information

We implement a variety of technical, organizational, and physical safeguards to protect your personal information against loss, misuse, unauthorized access, or disclosure. These measures are designed with the sensitivity of the information in mind and are regularly updated to reflect the latest in security technology.

While we strive to protect your data, no system can be completely secure. We encourage you to protect your passwords, ID numbers, and other access credentials, and to change them regularly. Additionally, as a protective measure, be mindful of the information you send to us through email.

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Your Rights

1. Access and Update: You have the right to access and update your personal information through your account settings. If you need further assistance, you can contact us directly.
2. Delete: You can request the deletion of your personal data at any time. Please note that deleting your account is permanent and cannot be undone. All your content and messages will be permanently deleted within 30 days. However, we may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

3. Opt-Out of Communications: You can opt out of receiving promotional communications from us at any time by following the instructions in the communications or using the unsubscribe link provided. Please be aware that it may take some time for us to process your request, and you may continue to receive promotional communications during this period. Additionally, even after opting out of promotional messages, you will continue to receive administrative messages from us regarding our services.

4. Correction: You have the right to request the correction of any inaccuracies in your personal data.

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Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

1. Deny you our services.
2. Charge you different prices or rates for our services, including through granting discounts or other benefits, or imposing penalties.
3. Provide you a different level or quality of our services.
4. Suggest that you may receive a different price or rate for our services or a different level or quality of our services.

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Children's Data

Our services are not intended for use by children under the age of 13 (the “Age Limit”). If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete it. If you believe we have collected such information, please contact us immediately.

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Changes to Privacy Policy‍

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or through a notice on our website homepage.

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Contact us

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: info@hollo.ai

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